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What does the CRS process look like?

You will receive some sort of communication from CRS, such as email, text or letter, with a reference number for your account.

Head over to our portal at paycrs.co.uk and log in.

From here you can communicate with us or settle your account through our different payment methods.

Wanting to speak to someone about your account?

Visit our customer portal

Our website is a great tool to set up repayment plans (where possible), speak to an agent or leave us a message about your current circumstances.

We are here to help you find the right way forward.

If you just want to speak to us about your account, we're more than happy to listen and point you in the right direction.

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Most asked questions

What are CRS' opening hours?

Click here for more info...

Do CRS come to your house?

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Can CRS refuse a payment plan?

Click here for more info...

What do CRS do?

Click here for more info...

Looking for more information on your account?

Visit our customer portal

You can find all the information regarding your account by
logging into our customer portal.

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Need advice?

Do you want to speak to someone impartial?
Not a problem - these are all authorised debt advisors that offer
their services to consumers for free.

Be sure to let us know, so we can keep your account up to date.